前言：本站為你精心整理了道歉和解釋范文，希望能為你的創(chuàng)作提供參考價(jià)值，我們的客服老師可以幫助你提供個(gè)性化的參考范文，歡迎咨詢。

AppologyDearMr.Ms,

WearesorrywecannotsendyouimmediatelythecatalogueandpricelistforwhichyouaskedinyourletterofMarch10.Suppliesareexpectedfromtheprintersintwoweeksandassoonaswereceivethem,wewillsendyouacopy.

Yoursfaithfully

道歉

尊敬的先生小姐，

對(duì)三月十日來信所要目錄和價(jià)格單，很抱歉不能馬上寄去。印刷商兩周后供貨，一旦收到，我們將給您寄去一份。

您誠摯的

ExplanationDearMr.Ms,

IwasveryconcernedwhenIreceivedyourletterofyesterdaycomplainingthatthecentralheatingsysteminyournewhousehadnotbeencompletedbythedatepromised.

Onreferringtoourearliercorrespondence,IfindthatIhadmistakenthedateforcompletion.ThefaultisentirelymineandIdeeplyregretthatitshouldhaveoccurred.

Irealizetheinconvenienceouroversightmustbecausingyouandwilldoeverythingpossibletoavoidanyfurtherdelay.Ihavealreadygiveninstructionsfortheworktohavepriorityandtheengineersworkingonthejobtobeplacedonovertime.Thesearrangementsshouldseetheinstallationcompletedbynextweekend.

Yoursfaithfully

解釋尊敬的先生小姐，

昨天收到你的來信，抱怨你新家的中央加熱系統(tǒng)未按規(guī)定時(shí)間裝好，對(duì)此我非常關(guān)心。參考較早的通信，我發(fā)現(xiàn)我搞錯(cuò)了完成日期。錯(cuò)誤完全是我的，對(duì)此我非常抱歉。

認(rèn)識(shí)到我們的疏忽給你造成的不便，我們將竭盡全力避免再耽擱。我已指示這項(xiàng)工作優(yōu)先做并讓工程人員加班。這樣安排會(huì)于下周完成安裝。

你誠摯的